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Frequently Asked Questions About About the Site

What's available on the Web site? How do I find an article I'm looking for?
How do I view a recent edition?
Where can I find an old article from the Times from many years ago?
How do I make NYTimes.com my homepage using Internet Explorer?
How do I make NYTimes.com my homepage using Netscape?
When is the Web site updated?
Must I pay to use the Web site?
How do I contact The Times?
I am a home delivery subscriber to the newspaper, how to I contact Customer Care?
How do I unsubscribe from your mailing list?
How do I place an ad?
I've forgotten or lost my ID and password. What do I do?
Why don't the links in my Today's Headlines daily e-mail work?
Why am I seeing old pages of The New York Times on my screen?
How do I send a Letter to the Editor or Op-Ed submission?
How do I contact the Public Editor at The New York Times?
Are New York Times articles available through RSS?
How do I locate Weddings and Celebrations announcements?
I have e-mail filtering or anti-"SPAM" software set up, how do I make sure I receive NYTimes.com e-mail?
What does "e-mail format" mean?
How do I get additional help?


What's available on the Web site? How do I find an article I'm looking for?
We currently offer most of the National Edition of The New York Times. Please consult these Site Help pages for details:
  • What's Available on the Web Site, and What's Not
  • Site Index


    How do I view a recent edition?
    To a view a recent article, please use our Search area or consult our Site Index.

    You can search today's edition and selected past articles free of charge.

    Recent articles back to 1996 can be purchased through our Article Archive: 1996-Present which provides the articles in a text-only format.

    For articles from 1851 to 1995, please use our Article Archive: 1851-1995 which is hosted by ProQuest and contains articles in PDF format with images.

    For information on our complete Article Archives, please see our Archive page.


    Where can I find an old article from the Times from many years ago?
    If the article you're looking for was published in The New York Times, we suggest you consult our online Article Archive: 1851-Present for past Times articles.

    Additionally, most public libraries and large universities subscribe to The New York Times Index, which contains an index of The New York Times, from 1851 to the present, along with microfilm of The Times itself. Please click here for a list of other sources.


    How do I make NYTimes.com my homepage using Internet Explorer?
    To make NYTimes.com your homepage, you'll need to adjust the settings in your web browser.

    Please note that some versions of Internet Explorer may vary the below instructions in which case check the browser's help documentation.

    If you are using Internet Explorer as your web browser, here's what you do:

    Click "Tools" on the standard toolbar at the top of your screen. A pulldown menu will appear.

    Click "Internet Options." A window with tabs will appear.

    Click the tab marked "General." You will see three sections in the window. The top one is labeled "Home Page."

    In the box marked "address," type our URL (http://www.nytimes.com) and click OK. The Times will now be your home page at startup.




    How do I make NYTimes.com my homepage using Netscape?
    To make NYTimes.com your homepage, you'll need to adjust the settings in your web browser.

    Please note that some versions of Netscape may vary the below instructions in which case check the browser's help documentation.

    If you are using Netscape as your web browser, here's what you do:

    Go to "Edit" on the standard toolbar at the top of your screen.

    Select "Preferences..." from the bottom of the pull-down menu.

    Click on the circle next to "home page" in the top right box. (If you don't see "home page," click "Navigator" under "Category" on the left side of the window.)

    Type in our URL (http://www.nytimes.com) and click OK. The Times will now be your home page at startup.




    When is the Web site updated?
    Our Web site is updated constantly throughout the day with breaking news. The national edition of the newspaper appears on the site every night at approximately midnight ET. The Sunday paper appears Saturday nights at about 9 p.m. ET.


    Must I pay to use the Web site?
    No. Registration to The New York Times on the Web is free of charge for all users from all locations. Registration gives you access to most areas of the Web site; our Premium Archive, Premium Crosswords Service, and Times News Tracker service do require fees.


    How do I contact The Times?
    To contact a department or a staff member of The New York Times newspaper, see Newspaper Information. For home delivery, call 1-800-NYTIMES or visit the home delivery Web site. For help with using NYTimes.com, please contact Customer Service.


    I am a home delivery subscriber to the newspaper, how to I contact Customer Care?
    To order Home Delivery of The New York Times newspaperor or for questions regarding your curent Home or Office Delivery subscription, please visit:

    http://homedelivery.nytimes.com

    Or if you prefer, you may call: 1-800-NYTIMES (1-800-698-4637)

    or e-mail:

    1-800@nytimes.com


    How do I unsubscribe from your mailing list?
    To stop or suspend delivery of the daily Today's Headlines service, click here. You can also unsubscribe from periodic e-mails about new features and special offers on the same page. For further assistance in unsubscribing, contact Customer Service.


    How do I place an ad?
    To advertise on this Web site, please see our Online Media Kit or, for Classified ads, please go to our Help with Classifieds page. For information about advertising in the Times newspaper, call (212) 556-7777 or you can visit the newspaper's media kit; to place a classified ad, call 1-800-ADTIMES.


    I've forgotten or lost my ID and password. What do I do?
    Our online password finder can help you locate your information immediately.


    Why don't the links in my Today's Headlines daily e-mail work?
    If the links in your Today's Headlines are broken, your e-mail program is probably incompatible with the Graphics or HTML version of the mailings. Please change the format to Text only.


    Why am I seeing old pages of The New York Times on my screen?
    You are probably viewing a previous day's page which was “cached” on your hard disk. Since our Web site is constantly updated, it requires you to set your Web browser so that it will not “cache” articles. The purpose of a “cache” is to prevent the browser from reloading each page, and instead require it to use a version stored locally on your hard drive; using a “cached” page will completely prevent you from seeing the most current pages we offer. To make sure you are not viewing a “cached” page, first try pressing the “Reload” button to refresh the page. If the same page reappears, you need to “clear the cache.” Please consult your web browser's Help documentation for information on how to do this for your specific browser.


    How do I send a Letter to the Editor or Op-Ed submission?
    To send a Letter to the Editor or an Op-Ed submission, please visit one of the pages below.

    How to Submit an Article to the Op-Ed Page
    Letters to the Editor page


    How do I contact the Public Editor at The New York Times?
    To contact Byron Calame, who represents the readers of The New York Times as the Public Editor, please e-mail public@nytimes.com.

    For more information, please see
    www.nytimes.com/ref/opinion/calame-bio.html


    Are New York Times articles available through RSS?
    Yes, NYTimes.com offers a wide variety of RSS (often described as Really Simple Syndication) feeds. These feeds are free for use in news readers and non-commercial Web logs (blogs). Learn more about subscribing to NYTimes.com's feed at www.nytimes.com/rss.


    How do I locate Weddings and Celebrations announcements?
    Wedding and Celebration announcements are available on our Web site at www.nytimes.com/pages/fashion/weddings/index.html


    I have e-mail filtering or anti-"SPAM" software set up, how do I make sure I receive NYTimes.com e-mail?
    To ensure that you receive e-mails from NYTimes.com, please do one of the following:

    1. Add the "nytimes.com" domain to your e-mail "safe list". If you can't add a whole domain name such as "nytimes.com" you can simply add the e-mail addresses of the newsletters you receive from NYTimes.com. The main address we send from is: nytdirect@nytimes.com.
    2. If your settings don't allow you to add e-mail addresses to a "safe list" or "white list", use your e-mail client's Help section or contact your e-mail/internet provider's Customer Service to help with your configuration options.
    3. Disable your e-mail filtering or anti-"SPAM" software.

    NOTE:
    Here are the main reasons why NYTimes.com will send you an e-mail:

    1. You have signed up for our free e-mail services, such as Today's Headlines, DealBook, TicketWatch, etc. For a complete list see: www.nytimes.com/email
    2. You have paid for a Times News Tracker subscription.
    4. You request your password through our online password locator at www.nytimes.com/forgot
    5. You purchase something on our Web site: we send you a purchase confirmation e-mail.
    6. You contact Customer Service regarding a question or issue.

    If you have additional questions, please visit our Site Help
    area or consult our FAQ's.


    What does "e-mail format" mean?
    When you sign up for our NYTimes.com e-mail, you can select graphics (HTML) or text. If you're using an older computer, please select text to ensure that you are able to read our e-mails. Otherwise, you should select graphics (HTML) to get the most out your e-mail newsletter subscriptions.
    If you choose graphics (HTML), please keep in mind that depending on where you receive your e-mail (an e-mail client or a Web-based service), when you open new messages, some images may not appear immediately. If that's the case, you probably need to select the option to "display external images" or "show HTML graphics".


    How do I get additional help?
    If you need additional help, please ask Customer Service.




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