Existing Subscribers
Unsure of your User ID? Just enter your e-mail address in place of the
User ID above.
Forgotten your password? Click
here. Need help with your login? Click here.
New Subscribers
Help with your Login
- If you are using the service for the first time, please carefully
check the e-mail which we sent you, and make sure you copy the User ID
and password exactly the way they are written in the e-mail. Do not use
the registration code - once you have received the welcome e-mail you no
longer need the code.
- "My e-mail has not delivered my password yet !". There
several reasons why this might happen. Most commonly, you entered your
e-mail address incorrectly when you made the account. If you use AOL™,
Hotmail™, or Yahoo™, you may experience considerable delays in delivery,
or no delivery at all. These services do not guarantee delivery of mail,
and may interrupt delivery for a host of reasons. If possible, when you
make your account, use an e-mail account provided by your institution or
one from a local internet provider.
- If you cannot recover your password, please contact your
administrator(the person who sent or gave you the code) before
contacting Chalk and Wire. This person can reset your password
temporarily to let you in (change it once you do get access).
- If you have lost your password, try the 'forgot password'
link on the login form. It will send you another e-mail with your
password in it.
- Access
tutorials to help you learn how to use our services.This will open
in another browser window. You require Macromedia Flash Player to use
the animated movies. There is a download link for this player on the
main tutorial page.
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