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Frequently Asked Questions
Note: if you can't find the answer you are looking for, you can also search the WinZip web site for words related to a problem (for example, you can search for "disk spanning" or "uuencode").
Top Questions (Additional questions organized by topic are below)
- How do I configure the WinZip virus scanning feature?
- How do I upgrade to the latest version?
- I have lost my registration number. How do I get it?
Using WinZip
- How do I enter my WinZip or WinZip Self-Extractor registration number?
- How do I use disk spanning?
- How do I compress a folder and later restore it?
- How do I use WinZip to process AOL e-mail attachments?
- How do I compress and e-mail files using WinZip and my e-mail program?
- How can I protect myself from viruses distributed in Zip files?
- Can I use WinZip's e-mail features with AOL?
- Additional questions about using WinZip
Downloading and Registration
- What is the easiest way to order WinZip?
- I have lost my registration number. How do I get it?
- Do you keep track of address changes?
- How do I upgrade to the latest version?
- I had a problem downloading WinZip. What should I do?
- How can I sign up to receive e-mail notification of upgrades and other announcements?
Additional Questions About Using WinZip
- How do I install WinZip site licenses in a networked environment?
- Is the desktop theme installer supported under Windows 2000?
- Why can't I open Zip file attachments in Outlook Express 6.0 SP1?
- How do I control the folder information that WinZip stores in a Zip file?
- How do I use UUencode/BinHex/MIME support? (tutorial)
- Why don't some files (like GIFs and JPGs) compress very much?
- How do I contact WinZip technical support about a problem?
Additional Questions for WinZip Classic Users
- Where can I find external programs like ARC, ARJ, LHA, etc.?
- How do I configure the WinZip virus scanning feature?
Questions On WinZip Self-Extractor
- What is a Self-Extracting Zip file?
- How do Standard Self-Extractors and Self-Extractors for Software Installation differ?
- Can I customize the WinZip Self-Extractor dialog box?
- What are the differences between the full WinZip Self-Extractor and the Personal Edition version?
- Why am I suddenly getting "header corrupt" messages when I run self-extractors?
- Does WinZip Self-Extractor work with Release 5 of InstallShield?
Other Questions
