The Jonathan Amy Facility's (JAFCI) request system is meant to enable user's of JAFCI services to quickly request service from the facility and direct request directly to those who will service the request. This system is meant to allow both users of the facility and facility personnel to track and manage day-to-day tasks as well as longer-term projects carried out by JAFCI personnel.
A second purpose of the system is to allow research groups and other facilities using JAFCI services to coordinate their own service and maintenance of equipment with the efforts of JAFCI staff. Users of the facility may maintain a service log of equipment they own at this site. JAFCI staff can then add additional service log entries as they perform service on the user's equipment.
General
Operations
Canceling an
Operation
Identifying
Yourself to the System: Login/Logout
Defining an
Instrument for Service
Submitting a
Service Request
Service Request
Priorities
Logging &
Viewing Instrument Maintenance
Submitting a
Project Request
Submitting a
Training Request
Listing Active
Service or Projects Requests
Status
Code Explanations
Simply click on your choice of options on the left-hand menu. The information you desire or a form to facilitate your request should appear in the right-hand pane. If the system requires you to identify yourself first, the login form will appear. Simply identify yourself to the system when prompted. Once the identification operation is complete, the form you first requested will appear in this frame.
If you are presented with the wrong form, simply re-click the correct choice on the menu. The current operation will be abandoned. For example, if you mistakenly clicked on the Service Request option, but wanted to submit a Training Request, simply click on the Training Request entry to abandon the submission of a service request. Contact the JAFCI facility if you would like to cancel a submitted request.
Before you can submit any requests to the system, you must identify yourself. This is done via a form that requests your career account identifier. This is the same identifier as your identification for your Mail*Hub account. You may also identify yourself by the ten digit id code on your staff identification card.
Simply type in the account name or code and click the OK button. Most of the directory data supplied in a confirmation form comes from the central directory services of the university. Department and Group association can be changed by you directly as they are not always included in central directory services. Other information must be changed through central directory services.
Instruments are defined on a research group/operational facility basis. The name supplied for an instrument needs only be unique to the group. Each research group or operational facility has a private list of instruments. This list is used by the system when requesting service for an instrument. It is also used to identify an instrument when members of the group record maintenance activity.
To define an instrument for your group, select New Instrument in the pull-down list of instruments in the service request form, or select New Instrument from the left hand menu. The additional information recorded when defining an instrument helps the JAFCI staff maintain instrumentation properly. When requesting service on an instrument, all instruments defined for a group will be listed in a drop-down menu in the service request form. Similarly, when logging or viewing maintenance actions, a drop-down menu of instruments for the group is provided.
To tie the name to the physical instrument, you can associate the name with some sort of ID that is physically posted on the instrument, the property accounting ID, the H/C identification or a serial number. If none of those are found on the instrument, JAFCI can generate a uniquely identifying number and provide you with a sticker to mount on the instrument.
Note that you must identify yourself (particularly, identifying what research group or operational facility that you belong to) before defining an instrument.
Once you have identified yourself to the system and have defined an instrument, you may request service on any instrument that you have defined. Consult Only in the instrument list indicates no specific instrument is to be serviced. The Minor Equipment entry may be used for equipment for which service records will not be kept.
Use the Component/Subject line to identify:
An account is required for any parts or materials needed to service the instrument. Please make a notation in the service request if you desire JAFCI personnel to get explicit permission for each purchase made for the service under that account.
The guidelines for setting priorities may be found in the Priority Guideline Table. Please use these guidelines when requesting priority for a given service request. You may use the Needed By entry with standard priority to help the JAFCI staff to schedule tasks.
JAFCI staff log all maintenance and service they perform on defined instruments. Members of the group or facility, that defined the instrument, may also log maintenance and service they perform to provide a complete/single record of maintenance and service history of an instrument. To log or review maintenance for an instrument, you must first identify yourself to the system in order to determine from which group's or facility's instruments you would like to select. To submit a log entry, click on Log Maintenance under the Submit selections. To view the log of an instrument, click on the Instrument Log under the Listing selections.
After identifying yourself to the system, you may submit a project request. A project request is required for long-term projects such as the design & fabrication of a instrument or software system. An account is required for any parts or materials needed to service the instrument. Please note if you desire JAFCI personnel to get explicit permission for any purchasing components under that account in the project description. The project title should be a short description of the project (e.g., Build Time Machine). The project description should provide additional details including references to external documents (e.g., drawings) and their source (e.g., to be delivered).
After identifying yourself to the system, you may submit a request to be trained in the use of departmental instrumentation. Please contact the NMR facility for NMR training. Once you have identified yourself, you need only select one or more instruments from the selections provided for which you would like training. Please also note the times you are not available for training on the weekly schedule provided.
Requests with priority higher than standard have highlighted job numbers. Clicking on the request number will provide a detailed listing for that request. Placing the cursor over the status code will give a brief explanation of the code. Clicking the status code create a separate window with explanations.